General terms and conditions of use
The online shop www.jungheinrich-shop.rs (hereinafter referred to as "JUNGHEINRICH SHOP online store") is intended for business users (B2B) - companies, sole proprietorships and other legal entities. Shopping in Jungheinrich SHOP online store is not possible for natural persons - consumers (ZVPot).
The JUNGHEINRICH SHOP online store is managed by Jungheinrich doo, Zemunska 48, 22304 Novi Banovci, company registration number: 08179450, tax number: 101246003, which is also an e-commerce service provider (hereinafter also "seller" and / or "provider").
General terms and conditions of use for JUNGHEINRICH SHOP online store are prepared in accordance with the Law on Obligations (ZOO), Personal Data Protection Act (ZVOP-1) and Electronic Communications Act (ZEKom-1) and determine the operation of the JUNGHEINRICH SHOP online store and regulate the business between the JUNGHEINRICH SHOP online store and the user / buyer.
The buyer is bound by the General terms and conditions of use in force at the time of purchase. At the time of placing the order, the buyer is each time reminded of the General terms and conditions of use. By submitting an order the buyer confirms his/her familiarity with and agreement with them. Different conditions apply only if they are confirmed in writing or otherwise specified in the mutual agreement.
Types of users
A user of JUNGHEINRICH SHOP online store can be either a registered or unregistered user. The user can access the online store without prior registration. To make a purchase, however, the registration is required.
A JUNGHEINRICH SHOP online store user can register through the "My Account" section of the page. Upon registration, each user receives a username that is the same as his/her e-mail address and a password that identifies him as a representative of the company or organization.
The password is confidential and known only to the user. The user is obliged to provide credible information and to protect the password in a way that only he/she or a person authorized to act on his/her behalf will operate with it.
A user account provides the user a personalized and secure access, a quick and easy ordering process, the ability to create separate billing and shipping address, provides an overview through the purchase history and offers the option to create wish lists.
Registration process
User (natural person on behalf of a legal entity) in the registration process:
- E-mail address
- Marks the data privacy acceptance box
- Selects the "Create Account" button
- Selects title (Mr. / Mrs.)
- Enters personal first and last name
- Enters company name
- Enters company tax number
- Enters company address & postal code
- Enters the phone number
- Sets a password and confirms it by entering it again
- Marks the data privacy acceptance box
- Marks the checkbox if he chooses to subscribe to the newsletter
- Selects the "Create Account" button
If the registered user wishes to change the e-mail address with another one, he/she sends a request at: info@jungheinrich-shop.rs. The change of e-mail address will be accommodated on the same day or latest the next working day. The user will be notified via email accordingly.
The user can withdraw his registration from the JUNGHEINRICH SHOP online store by submitting a request at: info@jungheinrich-shop.rs. The request for withdrawal of registration has to be sent from the e-mail address with which the user account was created. We will delete the user's personal information and notify the user accordingly no later than in seven (7) days from the receipt of the reques.
Prices
All prices in the JUNGHEINRICH SHOP online store are in euros (€) without VAT. Unless otherwise noted, the price is for one piece. Payment is made in dinar equivalent at the middle exchange rate of the NBS on the day of invoicing.
Prices are valid at the time of ordering and have no pre-defined validity. Jungheinrich doo reserves the right to change prices without prior notice.
In the event that the price information is incorrect or if the price changes during order processing, the seller will notify the customer and allow him to cancel the purchase. At the same time, the seller will make every effort to find a suitable solution that will be mutually satisfactory.
Discount codes are not cumulative.
Sales and promotions are valid while supplies last or until the stated expiration date.
Order execution process
The purchase begins with the selection of the products and quantity so that the buyer adds them to the shopping cart by clicking the "Add to cart" button.
Once a product(s) has been added to the cart, the buyer can either continue shopping by clicking the "Continue Shopping" button or begin the three step checkout process by clicking the "Proceed to checkout" button.
The first step provides an overview of selected products and allows the change of quantity or removal from the cart.
The contents of the shopping cart can be checked by clicking on the shopping cart icon in the right corner at the top of each page.
After having the products selected and provided that the buyer agrees with the content of the shopping cart, the buyer chooses the delivery method and proceeds to checkout with a click to "Proceed to checkout" button.
The second step is skipped for the registered and logged in user. Registered but not logged in user completes the login, whereas unregistered user performs the registration.
In the final step, the buyer reviews accuracy of billing and delivery address, checks order details, the delivery method selected and enters discount code. The latter can be entered by the registered and logged in user already in the first step.
If billing and/or shipping address information is incorrect, the buyer can edit it by clicking the "Edit" button.
In the third step, it is still possible to change the quantity of products or have them removed. Preferred shipping method can also still be changed.
If a buyer wishes to add a comment or leave a message there is "Comments" section available.
To place an order, the buyer has to confirm an agreement to the terms of Data Privacy and the General terms and conditions of use. By clicking the "Send order" button, the buyer confirms and executes the order. Afterwards the order can no longer be modified.
In case of Payment in Advance, the buyer receives an email confirming receipt of the order with a summary of the purchase and all the necessary payment information (hereinafter referred to as "online offer" and/or "proforma invoice").
Having the payment received to the bank account of Jungheinrich doo, the buyer receives an e-mail confirming the order. From that moment on, all conditions are fixed and apply to the seller as well as to the buyer.
In case of Payment in advance the online offer is non-binding for the buyer until the purchase price is paid. The buyer can withdraw from the order by cancelling the order and/or not paying the profoma invoice. Fourteen (14) days after order placement online offer becomes invalid and non-binding for the seller, even if the buyer pays the proforma invoice after the expiry date.
In the case of payment by invoice, after receiving the confirmation of the order from the seller, the cancellation of the placed order is possible only with the written consent of the seller.
Jungheinrich doo reserves the right to reject an order if the product is no longer available, the prices are incorrect, or if the price changes during the processing of an order. In such case, the buyer will be informed as soon as possible. In case of doubt, verification of information or assurance of delivery, the seller may contact the buyer at the telephone number or email address provided in the user account "My Account".
Discount code
The discount code provides benefits exclusively for purchases in the JUNGHEINRICH SHOP online store. The discount code can be linked to a specific product or to the entire purchase (depending on the type of discount code) and can be time-limited. The discount code can only be used once and cannot be exchanged for cash. Discount codes are mutually exclusive with other special offers and sales. An exception is the newsletter code, which also applies to products on special offer or sale and can be used in conjunction with another discount code.
Discounts are deducted from the final purchase amount.
Payment options
Payment in Advance
Advance payment as per online offer / proforma invoice:
After placing the order in the JUNGHEINRICH SHOP online store, the buyer receives an confirmation of order receipt via e-mail and all the necessary payment information.
The seller will issue a proforma invoice to the buyer, which is valid for 14 days from the date of creation.
After receiving the payment to the bank account of Jungheinrich doo, the buyer receives an e-mail confirmation of the order with the estimated delivery times for the ordered products.
Wish Lists
While browsing, the user can add products of interest and/or products which intends to buy in the future to his/her default wishlist. In this way the user will not need to search for products again and will be able to share his/her wishlist with others using assigned permalink.
The user adds the product to his/her default wish list by selecting the "Add to wishlist" button on the product page.
The user can edit his/her wishlist in the section "My Account" - "My Wishlists". Quick access is available via pin icon in the upper right corner of each page.
The user can create additional wishlists by selecting the "Create new wishlist" option and name them as wishes. The products can be moved between wishlists via "Move" button.
Retention of Title
All JUNGHEINRICH products are delivered under retention of title and remain the property of Jungheinrich doo until full payment of the purchase price.
Delivery
- a) Personal pick-up (FREE OF CHARGE)
All products ordered in the JUNGHEINRICH SHOP online shop can be picked up personally by the buyer at headquarter of Jungheinrich doo:
Jungheinrich doo
Zemunska 48
22304 Novi Banovci
Delivery days are working days (Monday - Friday) between 8:00 AM and 3:00 PM and must be agreed in advance.
- b) Delivery to the requested location
The customer independently organizes collection and transport in cooperation with external contractors.
Complaints
Upon receipt of the goods, the buyer must check that the shipment is intact. The buyer shall notify the seller in writing of the obvious defects as soon as the shipment is received, and of any hidden defects within one (1) week after the discovery.
The buyer submits complaint to / notifies the seller by:
e-mail: info@jungheinrich-shop.rs
phone: +381 (0)22 342 950 during working days (Monday to Friday) from 8:00 until 15:00
Warranty
The product supplier guarantees the quality of the product and its faultless operation within the warranty period if the product is used in accordance with its purpose and accompanying instructions.
The warranty period for the supplied products is twelve (12) months from the date of delivery of the product to the buyer.
The warranty is valid in the territory of the Republic of Serbia only.
A buyer has the right to "warranty claims" only if the equipment is regularly maintained according to the Jungheinrich doo maintenance program. During the warranty period Jungheinrich doo will, through its own service network, eliminate any defects arising from poor quality equipment.
If the Jungheinrich does not repair the product within forty-five (45) days, it will be replaced at the buyer's request by a new one. The forty-five (45) day period begins to run when the product is accepted for service at the headquarter of Jungheinrich doo at Zemunska 48, 22304 Novi Banovci.
Service, maintenance and replacement parts are guaranteed for at least three (3) years from the purchase of the product.
Field of use
The buyer, respectively user, is responsible to use the product according to its intended purpose.
Actual error
Defects are factual:
- if the product lacks the properties required for its normal use or traffic;
- if the thing does not have the properties required for the specific purpose for which the consumer is purchasing, but the seller was aware or should have been known to be;
- if the product lacks the attributes and virtues which were expressly or tacitly agreed or prescribed;
- If the seller delivers a thing that does not match the sample or model, unless the sample or model was shown only for informative purposes.
The buyer may claim his rights from a factual defect if he informs the seller immediately after the defect is discovered, otherwise he loses the right to it.
The seller is not liable for defects which appear after the six (6) months since the product was delivered.
The buyer who timely and correctly informed the sell of the error has the right to:
- require the seller to remedy a defect in goods or to extradite him another product without error (the fulfilment of the contract);
- require a reduction of purchase price;
- withdraw from the contract.
The buyer can only withdraw from the contract if he has previously given the seller a reasonable extra time to fulfil the contract.
The right to claim factual defects is precisely regulated by Serbian Obligation Law.
Product return
The seller allows the return of delivered products only within the warranty conditions and in case of product defects or actual errors.
Newsletter
To receive news and notifications about Jungheinrich current offer, the user can subscribe to the Jungheinrich Newsletter:
- By entering his/her name and e-mail address in the Newsletter subscription footer on the shop web page. The user submits the application by clicking the "Subscribe" button.
*After submission, the user receives a verification e-mail to confirm opt-in trough the link sent (double opt-in).
- In the user registration process by selecting the Newsletter subscription checkbox at the bottom of the registration form.
Both, natural persons and legal entities can subscribe to our Newsletter.
By subscribing to the Newsletter, the user allows Jungheinrich doo to use his/her e-mail address to send product information and offers, and confirms that he/she agrees with our Data Privacy.
The user can unsubscribe at any time:
- by using unsubscribe page,
- by submitting a written request by e-mail to info@jungheinrich-shop.rs or
- by submitting a written request addressed to the registered office of the company.
In appreciation for subscribing to our Newsletter, the user receives a one-time discount code for a 5% discount on the entire purchase in our online shop. The discount for subscribing to the Newsletter is issued only once – with the first Newsletter subscription and applies also for the products on sale. If another discount code is used together with the Newsletter discount code, the discount is calculated on a reduced price.
The user, who subscribes via Newsletter subscription form in the footer of the shop website, once confirms opt-in*, receives an e-mail with a discount code. The user, who subscribes to the Newsletter in scope of user registration process, can find corresponding discount code in section “DISCOUNT CODES” of his/her user account ("My Account"). The user cashes-in the discount by entering the discount code in the dedicated field when placing the online order.
Legal Notice
This legal notice applies to anyone who visits our online store (hereinafter referred to as "user"), so we recommend that you read it carefully.
For the purpose of this Legal Notice, the online store is a term that covers all web sites at www.jungheinrich-shop.rs.
Copyright
The online store and all content (texts, images, graphics, videos and other documents) displayed on the website www.jungheinrich-shop.rs is protected by the intellectual property rights of Jungheinrich doo or legal entities whose content is included in our online store.
The user may use the content, download and print information and materials for non-commercial purposes. Any other copying, distribution, reposting, modification of information and materials published on www.jungheinrich-shop.rs, sending them by mail or distributing them in any other way without prior written permission is prohibited.
Limitation of Liability
Jungheinrich doo will strive for accuracy, promptness and completeness of the information on the pages of the online store, but does not guarantee or assume any responsibility for its accuracy, promptness and completeness.
All users of the online store use the published content at their own risk.
Neither the company Jungheinrich doo nor any other legal or natural person who has been involved in the creation and design of the online store, or is still participating in upgrades, in no event is liable for any damages, be it indirect, direct, special or accidental, that may for whatever reason resulting from the use of the online store or inability to use it.
Company Jungheinrich doo is also not be liable for any damages (including those caused by viruses) of computer equipment, mobile phones or any other application, with which the web pages of the online store can be accessed, for purpose of visiting the web pages or any use thereof.
Jungheinrich doo is not responsible for the form and content of the third-party web pages that are in any way linked to the online store www.jungheinrich-shop.rs. When visiting and using these linked web pages, Jungheinrich's liability is excluded in all cases.
Jungheinrich doo may at any time, without advance notice, change the pages of the online store and assumes no liability whatsoever for the consequences of these changes.
About legal notice
This legal notice may be modified by Jungheinrich doo at any time and shall be binding on the users in any modified form.
By using this site, the user confirms that he/she accepts and agrees to specified terms.
Use of the sites of the online store in violation of the above rules is prohibited. The user, who uses the web pages in a manner contrary to the above rules, is fully liable and indemnified.